Refund policy

refund policy

You can return the received goods without giving a reason within 14 days by sending them back. The period begins after receipt of this instruction in text form (e.g. as a letter, fax, e-mail), but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before the fulfillment of our information obligations according to Article 246 § 2 in connection with § 1 Paragraph 1 and 2 EGBGB as well as our obligations according to § 312g Paragraph 1 Clause 1 BGB in connection with Article 246 § 3 EGBGB. Only in the case of goods that cannot be sent as parcels (e.g. bulky goods) can you also declare the return by means of a return request in text form. The timely dispatch of the goods or the return request is sufficient to meet the deadline. In any case, the return is at your own risk and expense.

The return or the return request must be sent to:

compacToys GmbH & Co.KG
Am Birkenacker 11
D-79199 Kirchzarten

Return consequences

In the case of an effective return, the mutually received services are to be returned and any benefits drawn are to be surrendered. In the event of a deterioration of the item and for uses (e.g. advantages of use) that cannot or partially not or can only be surrendered in a deteriorated condition, you must compensate us for the value. You only have to pay compensation for the deterioration of the item if the deterioration is due to handling of the item that goes beyond checking the properties and functionality. "Checking the properties and functionality" means testing and trying out the goods in question, as is possible and customary in a retail shop, for example. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.

Withdrawal form

If you want to cancel the contract, please fill out this form and send it back.


compacToys GmbH & CO.KG - Am Birkenacker 11 - 79199 Kirchzarten - Germany

I hereby revoke the contract I have concluded for the purchase of the following goods:

Order number:………………………

Ordered on:……………………

Received at:……………………….

E-mail address:……………

Name, address: …………… ..


Signature of the consumer only in the case of a written recall: